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BT is the world's oldest communications company, with a direct line of descent from the first commercial telecommunications undertaking in Europe. The Electric Telegraph Company established in 1846, was the first outside the United States to exploit leading edge telegraphy technology and introduce electrical communications to an astonished world. Within ten years an international network had been developed, making communications possible within minutes and hours instead of days and weeks.

The consequences for every aspect of society were dramatic and profound. Fast forward to today and technology is more central to BT's business than ever before as it builds on the foundation of the digital era to create the information age. Innovation - the combination of technical know-how with commercial acumen - becomes even more crucial in a competitive world.